Refund policy
exchanges & returns
if something doesn't fit or isn't right, we offer refunds, exchanges, or store credit within 7 days of your original shipping date (14 days for international orders).
refunds are offered at the customer's expense. a £5 restocking fee applies to all refunds, and return shipping costs are non-refundable — original shipping isn't refunded either. only the item cost, minus the £5 fee, is refunded once we've received and inspected the return.
before you remove the tag
try it on and check it over first. once the tag's off, that's you accepting the item — no returns, exchanges or credit after tags are removed.
how to request a return or exchange
email info@minawo.co within 7 days of delivery with:
- order number
- name
- reason for return
- whether you'd like a refund, exchange (include size), or store credit
we'll send you a returns address once we've got your request.
sending it back
get proof of postage and use an insured/trackable delivery service — you're responsible for making sure it reaches us safely. minawo isn't liable for items lost or damaged in transit back to us.
items must be unworn, unmarked, free of scent/detergent smell, with all tags attached. we'll inspect on arrival and confirm your refund, exchange, or store credit once approved.
minawo reserves the right to refuse a refund, exchange or credit if the item doesn't meet these conditions.
we aim to respond to all queries within 2–3 days.